topic Re: Apple Watch data plan in Pay Monthly

Apple Watch data plan

MrkA — Wed, 04 Jan 2023 18:21:06 GMT

unable to purchase a data plan for an Apple Watch ultra been into store no joy, tried customer service for 3hours + and web chat no one can solve

in the Watch app says my account is not eligible but no one can shed any light

Re: Apple Watch data plan

pgn — Thu, 05 Jan 2023 06:31:22 GMT

You must be a PAYG customer who pays by Direct Debit, @MrkA - I'll tag @O2Sarah- to take a look, keep an eye out for her reply after 8am today. Good luck!

Re: Apple Watch data plan

O2Sarah- — Thu, 05 Jan 2023 08:21:07 GMT

Thanks for the tag @pgn

@MrkA I will send you a private message so we can check your account.

Re: Apple Watch data plan

Squiglet — Thu, 05 Jan 2023 09:25:46 GMT

Hi Sarah, I posted a similar issue yesterday but have not had any replies, please can you help?

Re: Apple Watch data plan

pgn — Thu, 05 Jan 2023 14:58:42 GMT

@Squiglet wrote:
Hi Sarah, I posted a similar issue yesterday but have not had any replies, please can you help?

@O2Emma should be on shortly, @Squiglet - keep an eye on your PMs 👍

Re: Apple Watch data plan

Squiglet — Thu, 05 Jan 2023 15:05:51 GMT

Thank you @pgn for forwarding my details 🤞it will now get sorted!

Re: Apple Watch data plan

O2Emma — Thu, 05 Jan 2023 15:20:31 GMT

Hi @pgn I will pick this up thanks.

Re: Apple Watch data plan

O2Emma — Thu, 05 Jan 2023 15:20:59 GMT

Hi @Squiglet I will send you a private message to look into this for you.

Re: Apple Watch data plan

pgn — Fri, 06 Jan 2023 15:11:07 GMT

@Squiglet wrote:
Thank you @pgn for forwarding my details 🤞it will now get sorted!

Did your issue get resolved, @Squiglet?