topic Re: Sim swap in Pay Monthly

Sim swap

DawnR — Sun, 01 Jan 2023 12:52:55 GMT

Hi. Had a nightmare this week replacing my lost phone. Finally got new phone and replacement sim. Activated via Customer services yesterday morning. Still not activated 🙃

I rang as its been over 24 hrs. They said 02 has a major technical issue and that why its still not connected

Anyone else stuck in limbo or am I being fobed off???

Re: Sim swap

MI5 — Sun, 01 Jan 2023 13:11:39 GMT

@DawnR

O2 will place bars on your account when you report a loss, so call back and make sure the bars have been lifted.

Re: Sim swap

DawnR — Sun, 01 Jan 2023 13:18:02 GMT

Yeah already checked. No bars and sim activated. 😅 just want network 😒

Re: Sim swap

Bambino — Sun, 01 Jan 2023 13:40:06 GMT

@DawnR You can check to see if there are any issues in your area here: O2 | Service Status

Re: Sim swap

DawnR — Sun, 01 Jan 2023 14:18:11 GMT

Thanks, tried a few timed. It said there are no issues??? I just don't know why it's not on yet. They said wait another 24hrs!!! 2 days to activate a sim, should take 2 hrs. Frustrating

Re: Sim swap

Bambino — Sun, 01 Jan 2023 14:24:41 GMT

@DawnR I'm sure the Bank Holiday weekend isn't helping your situation. You can try reaching O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

If you have no phone to use you can download Skype to call free:

Re: Sim swap

MI5 — Sun, 01 Jan 2023 14:38:15 GMT

@DawnR wrote:
Yeah already checked. No bars and sim activated. 😅 just want network 😒

I'm not convinced.

Call back and check both bars have been lifted.

Re: Sim swap

directdebit — Sun, 01 Jan 2023 16:05:27 GMT

Thank you for your help. Its gonna be 3rd/4th of jan

Re: Sim swap

Breanna — Tue, 03 Jan 2023 11:59:59 GMT

Hi @DawnR any luck getting your network signal back?