topic Re: Number Port Gone Wrong in Pay Monthly

Number Port Gone Wrong

J_Mitch84 — Sat, 31 Dec 2022 06:04:12 GMT

Hi. I've been waiting for my old (Three) number to port over since 29th December, which is when the old SIM was disconnected. My new O2 SIM has been saying "SIM not provisioned" since that date, so I've had no signal or data since then. Live Chat are unable to help other than telling me to wait another 24 hours which has not helped. I see people have had this fixed by posting here before and I am hoping someone can help?

Thank you in advance!

Re: Number Port Gone Wrong

pgn — Sat, 31 Dec 2022 06:46:08 GMT

Hi @J_Mitch84 - this sounds like something the duty O2 Advisor here might be able to help with, as Live Chat are unable to handle something which falls off-script. I will tag @O2Georgina who should be on around 8am. Watch out for a private message from here looking for more details from you. Good luck!

Re: Number Port Gone Wrong

J_Mitch84 — Sat, 31 Dec 2022 07:21:29 GMT

Good morning pgn - thanks so much for your help.

I'll wait to hear from @O2Georgina.

Thanks again!

Re: Number Port Gone Wrong

O2Georgina — Sat, 31 Dec 2022 08:02:33 GMT

Thanks for the tag @pgn

@J_Mitch84 I will send you a private message now