topic Re: sim not provisioned in Pay Monthly

sim not provisioned

Bex45 — Wed, 21 Dec 2022 07:54:25 GMT

Is anyone experiencing this issue, recently moved my number from tesco to 02, for the last 24 hours I've had no service on any sim card and when you call the number it says the number you have called has no been recognised, I'm also getting a notification at the top of the screen saying sim not provisioned, this comes and goes.

Thanks

Re: sim not provisioned

TallTrees — Wed, 21 Dec 2022 07:57:51 GMT

Hi @Bex45

Welcome to the o2 Community forum

Read here this may help

Re: sim not provisioned

MI5 — Wed, 21 Dec 2022 10:56:00 GMT

@Bex45

The sim swap process will not help you here.

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Re: sim not provisioned

Bex45 — Wed, 21 Dec 2022 12:16:44 GMT

I've been into store and they've done a sim swap said it would take an hour made no difference and customer service have no idea and say the numbers gone across, having no luck at all

Re: sim not provisioned

MI5 — Wed, 21 Dec 2022 12:40:03 GMT

@Bex45

Try resetting your network settings.

Re: sim not provisioned

Bex45 — Wed, 21 Dec 2022 14:11:11 GMT

Thanks for the reply it's been done a few times, makes no difference. O2 are also at a loss, having to cancel the contract

Re: sim not provisioned

Bex45 — Wed, 21 Dec 2022 14:20:34 GMT

I've seen that @O2Jonathan was able to fix this last week for someone else, but I'm unsure what the fix was

Re: sim not provisioned

Bex45 — Wed, 21 Dec 2022 14:27:36 GMT

Re: sim not provisioned

madasaf1sh — Wed, 21 Dec 2022 14:39:43 GMT

@O2nath_ci @O2KyleW

Is this something you can help @Bex45 with

Re: sim not provisioned

O2nath_ci — Wed, 21 Dec 2022 15:48:30 GMT

@madasaf1sh thanks for the tag

@Bex45 i will private message you now