topic Re: not registered on network message in Pay Monthly

not registered on network message

Gower1 — Sun, 04 Dec 2022 21:48:16 GMT

I have recently changed my phone and sim and am now getting a "not registered on network" message on my phone. Why is this and how do I make phone calls as before?

Re: not registered on network message

MI5 — Sun, 04 Dec 2022 21:54:15 GMT

@Gower1

You can use your old sim or do a sim swap to activate the new sim.

Re: not registered on network message

Bambino — Sun, 04 Dec 2022 21:55:37 GMT

@Gower1 The sim you received with the new phone is not active yet. You need to either use your old sim or do a sim swap: SIM Swap: a mini guide (incl eSim) - O2 Community

If you're not comfortable doing the swap yourself, call into an O2 store if you have one nearby and they'll do it for you. Be sure to bring identification with you.