topic Re: Can’t connect to internet using mobile data. in Pay Monthly

Can’t connect to internet using mobile data.

EmmaLH — Fri, 25 Nov 2022 23:04:36 GMT

I haven’t been able to access the internet on my phone using mobile data since 15th Nov.

I have been in touch with o2 via their chat on their app and website most days and have been advised the following:

Reset my network settings

Regularly restart my phone

Remove my sim and clean it

Try my sim in another phone

sim swap to a new sim

I have done all of the above and still have had no luck. I have been able to make calls and send texts but that’s it.

Apparently there is no issue with my account. No problems in my area. I have plenty of data left as I haven’t used it.

I have an iPad on contract too and I can’t access the internet on that either using mobile data.

Has anyone had this same problem? Can anyone shine any light on what the problem might be?

The support on chat has been useless and although I’m telling them that I’ve done all the things they have asked, they always end the conversation by saying that I should periodically restart my phone and that my mobile data should be back soon.

Can anyone suggest anything please?

Re: Can’t connect to internet using mobile data.

MI5 — Fri, 25 Nov 2022 23:17:13 GMT

@EmmaLH

Check your local mast status here O2 Service Status

Re: Can’t connect to internet using mobile data.

pgn — Sat, 26 Nov 2022 07:56:55 GMT

When you say "No problems in your area", I would guess that means you have checked the local mast status as suggested above.

Have you tried to use phone or iPad away from your house or apartment? Did something change in your location around Nov 15th, eg a new wireless device in your house or an adjacent house or business, or electric decorative lights or similar, or a new wireless broadband device? These can affect the signal if your mobile telecoms devices have been working with marginal service up until now.

explains some of this, @EmmaLH - and it may not be anything obvious! Do others visiting you with other carriers suffer similarly? Good luck eliminating possible causes of disruption!