topic device plan and tariff unlinked in Pay Monthly

device plan and tariff unlinked

cityboyhirst — Fri, 25 Nov 2022 17:43:48 GMT

I have 3 accounts. 2 of which were started in 2020. Are the device plan and airtime plan separate now? Also can I change to a new improved tariff before my device plan ends

Re: device plan and tariff unlinked

Bambino — Fri, 25 Nov 2022 17:53:38 GMT

@cityboyhirst See this guide: How does O2 Refresh work?

Re: device plan and tariff unlinked

cityboyhirst — Fri, 25 Nov 2022 18:04:42 GMT

Bambino

Thanks for that, but it states "minimum term" as my device is payable for 36months is this my "minimum term" or do they unlink after 24 months as I have read elsewhere?

Re: device plan and tariff unlinked

Bambino — Fri, 25 Nov 2022 18:08:30 GMT

@cityboyhirst We have no access to anyone's account here. Your best option is to speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

Re: device plan and tariff unlinked

MI5 — Fri, 25 Nov 2022 19:04:53 GMT

@cityboyhirst

OFCOM banned 36 month contracts so after 24 months your device and airtime are delinked, meaning you can cancel your airtime and continue paying for the device plan, without any penalties.

Re: device plan and tariff unlinked

cityboyhirst — Fri, 25 Nov 2022 21:34:55 GMT

Thank you Bambino

Re: device plan and tariff unlinked

cityboyhirst — Fri, 25 Nov 2022 21:35:10 GMT

Thank you MI5

Re: device plan and tariff unlinked

MI5 — Fri, 25 Nov 2022 21:44:37 GMT

Welcome @cityboyhirst