topic Urgent Help Needed Please in Pay Monthly

Urgent Help Needed Please

Craigyboy — Thu, 24 Nov 2022 10:02:46 GMT

I've just discovered o2 have placed a default on my account for £13 in July.

The contract was cancelled within 14 day cooling off period last May (i have email conformation). Since then, I have never received any bills by either post, email or text.

On Tuesday I called Ishmaeel in the Payment Management team on 0800 902 0217. He told me the charge was an error and arranged a credit of £28.

Somehow yesterday I’ve been emailed with a new bill of £33 due in 14 days.

I cannot access MyO2 and I cannot access any bills as the contract was cancelled last May.

I’ve called the Payment Management team again yesterday and spoke to Charlotte. She agrees the invoicing is wrong and has just credited the new £33 and arranged for a final bill of zero to be posted out. I asked if any bills were sent to me from May onwards and she said no as they are on Myo2. However, as my contract was cancelled, I had no access to Myo2.

Experian have emailed me regarding this query and said o2 want me to contact o2 payment team directly first to sort out. I've done that and the balance has been credited.

I now have a default on my credit rating which is causing me major stress and issues. My mortgage is due to complete in a few days and if the default isn't removed I lose my house.

I’m really needing some help here as a matter of urgency please.

Any help is greatly appreciated.

Re: Urgent Help Needed Please

Enlli — Thu, 24 Nov 2022 10:21:41 GMT

Having read your post. I'm going to tag an accounts advisor.

They will contact you here then send a private message

@O2Sarah Can we help on this one?

Re: Urgent Help Needed Please

Craigyboy — Thu, 24 Nov 2022 11:02:07 GMT

Thanks so much for helping Enlli. Appreciate it.

Re: Urgent Help Needed Please

Craigyboy — Thu, 24 Nov 2022 11:27:14 GMT

Hi @Enlli

I think @O2Sarah has left the o2 community a few years ago?

Re: Urgent Help Needed Please

Enlli — Thu, 24 Nov 2022 11:33:40 GMT

Sorry should have been

@O2Sarah- Can you help

Re: Urgent Help Needed Please

Craigyboy — Thu, 24 Nov 2022 11:35:58 GMT

Thanks, so stressed by this...

Re: Urgent Help Needed Please

O2Sarah- — Thu, 24 Nov 2022 12:39:33 GMT

Good afternoon

Thanks for the tag @Enlli

@Craigyboy I will send you a private message with some details.

Re: Urgent Help Needed Please

Craigyboy — Thu, 24 Nov 2022 17:19:57 GMT

@Enlli
Had messages from Sarah but unfortunately she cannot do any more. Does anyone have contacts in the credit file referrals team who can look at this urgently please? Thanks

Re: Urgent Help Needed Please

Craigyboy — Mon, 28 Nov 2022 10:41:09 GMT

Hi all. Update on my situation:-

Re: Urgent Help Needed Please

Craigyboy — Mon, 28 Nov 2022 10:47:09 GMT

Got email confirmation from mycare@o2

confirming my account was closed on 4th May and a credit has been applied on 23rd November to cancel all charges on account. A new bill will be generated on 21st December to reflect this and will be zero.

I was told that once this happens the default on my file will automatically be cleared. Is this correct?

I’ve emailed the credit referrals team on three different email addresses and have still to receive anything back. Tried o2 via Facebook messenger and have had limited response asking security questions.

I’ve logged this with Experian, Transunion and just yesterday Resolver.

My mortgage completes this week and I’m running out of time.

Can anyone on here help please?

Many thanks