topic Re: Overcharge on bill in Pay Monthly

Overcharge on bill

SEnglish — Sat, 19 Nov 2022 14:31:58 GMT

Hi,

I was recently on holiday and have been overcharged on 02 Travel.

I was informed that it was once every 24hours and have been charged twice within that time frame for example the 22nd and 23rd October.

My bill is incredibly high yet my husband who is also 02 can roam for free whilst in Americe so why have I been charged so much?

Please revert back

Re: Overcharge on bill

MI5 — Sat, 19 Nov 2022 14:37:32 GMT

@SEnglish

This looks like something you’d need to call O2’s customer service team about – give them a call on 202 or 0344 809 0202 (or specific Payment management number -0800 902 0217 )

Re: Overcharge on bill

Arasheed — Sat, 19 Nov 2022 14:41:58 GMT

find help this way to get a refund

Re: Overcharge on bill

pgn — Sat, 19 Nov 2022 16:17:37 GMT

Your husband may have "O2 Travel Inclusive" enabled or as a bolt-on on his account, which permits 120mins of talk and some degree of "free" cellular data (at about 0.5kbps speed sadly) in the USA.

You may have "O2 Travel" (without the "Inclusive") enabled or as a bolt-on on your account, which means you get charged £6 per 24hrs for use of your cellular functions, starting from when you first switch on the phone in the USA, @SEnglish.

- available free on certain tariffs, as a bolt-on on some other tariffs, a (small charge) paid bolt-on on what's left, or free if you are a VM/O2 customer with a Volt activated account.

Re: Overcharge on bill

Breanna — Mon, 21 Nov 2022 12:30:36 GMT

Hi @SEnglish were you able to find out why you were charged?