Poor Signal, Poor service

KelvinS71 — Tue, 15 Nov 2022 10:26:28 GMT

Hi O2,

I am very disappointed with the service and contract I have.

I took out the contract last year, and for £43.00 per month it wasn't bad and the signal i thought was ok but not the fastest data contract and no 5G in our area anyway.

Recently my landline failure meant i have to use the data on my phone, and the majority of the time, i struggle to get two bars of signal and generally inconsistent download/upload speeds.

Using a personal hotspot is next to useless as the signal is so bad.

I am no stranger to troubleshooting phones as I worked in IT for a long time and have changed the 5G to 4G on the phone, regularly reboot the phone, turned airplane mode on and off etc. This generally gives a little better signal and possibly data throughput for a short while then it settles to the terrible signal that i get usually.

As i had been on the O2 website, I had a customer service call asking me if i wanted to upgrade early.

I replied that I wouldn't be renewing the contract when my time was up and after a short conversation explaining to do the above troubleshooting steps, she decided to send me out a new sim to see if this helped as the data and signal in our areas S65 and S66 are supposed to be decent in and outdoors.

I got an email notification that the sim had been sent and around an hour later, my phone went to emergency calls only! I have yet to receive the sim and have been without phone and data for two days now.

The tracking link sent doesnt work as it has been sent by royal "snail" mail.

Needless to say, not happy, especially as O2 is the only network in our house to have increased by over 5 pounds per month since last year. Both my wifes and daughters EE phones no change to their contracts.

I have now purchased a data sim on Vodafone which is stable and 4 bars on my phone, so know it is not my phone at fault.

Am i able to break this contract due to poor service? I can never achieve 250gb as the network is never fast enough to allow such a download even if i was trying to stream films constantly for the month.

Happy to pay outright for the phone or give it back so i can get on a network that delivers what it promised.

I use about 10gb max per month.

Please advise.

Regards,

K.Staniforth

Re: Poor Signal, Poor service

MI5 — Tue, 15 Nov 2022 12:30:27 GMT

@KelvinS71

Yes, just pay off the device plan and you are free to leave.

topic Poor Signal, Poor service in Pay Monthly

Poor Signal, Poor service

Re: Poor Signal, Poor service