https://community.o2.co.uk/t5/Pay-Monthly/No-service/m-p/1585172#M251288 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5015497">@Helpme99</a>&nbsp;Whoever you spoke to in customer service told you a bald-faced lie. Sim swaps normally take less than 24 hours and most happen in less than an hour. If you have an O2 store nearby, call in and they'll swap your details onto a new sim. Be sure to bring identification with you.</P><P>There's also this guide if you can't go in store:&nbsp;<A href="https://community.o2.co.uk/t5/How-to-Guides/SIM-Swap-a-mini-guide-incl-eSim/ba-p/1060675" target="_blank">SIM Swap: a mini guide (incl eSim) - O2 Community</A></P><P>If neither of the above options are viable to you, contact&nbsp;O2 via social media for assistance:<BR />Facebook (<A href="https://o2uk.co/O2CFB" target="_blank">https://o2uk.co/O2CFB</A>), Twitter (<A href="https://o2uk.co/O2CTW" target="_blank">https://o2uk.co/O2CTW</A>), or Instagram (<A href="https://o2uk.co/O2CIG" target="_blank">https://o2uk.co/O2CIG</A>)</P> Tue, 15 Nov 2022 05:41:41 GMT Bambino 2022-11-15T05:41:41Z https://community.o2.co.uk/t5/Pay-Monthly/No-service/m-p/1585170#M251287 <P>I got a sim swap Sunday 6th November. I’ve spoken to customer service and this should have taken no more than 5 days according to them. I’ve tried turning the phone on and off, resets the lot. Still no joy. Any advice is appreciated&nbsp;</P> Tue, 15 Nov 2022 01:27:16 GMT https://community.o2.co.uk/t5/Pay-Monthly/No-service/m-p/1585170#M251287 Helpme99 2022-11-15T01:27:16Z https://community.o2.co.uk/t5/Pay-Monthly/No-service/m-p/1585172#M251288 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5015497">@Helpme99</a>&nbsp;Whoever you spoke to in customer service told you a bald-faced lie. Sim swaps normally take less than 24 hours and most happen in less than an hour. If you have an O2 store nearby, call in and they'll swap your details onto a new sim. Be sure to bring identification with you.</P><P>There's also this guide if you can't go in store:&nbsp;<A href="https://community.o2.co.uk/t5/How-to-Guides/SIM-Swap-a-mini-guide-incl-eSim/ba-p/1060675" target="_blank">SIM Swap: a mini guide (incl eSim) - O2 Community</A></P><P>If neither of the above options are viable to you, contact&nbsp;O2 via social media for assistance:<BR />Facebook (<A href="https://o2uk.co/O2CFB" target="_blank">https://o2uk.co/O2CFB</A>), Twitter (<A href="https://o2uk.co/O2CTW" target="_blank">https://o2uk.co/O2CTW</A>), or Instagram (<A href="https://o2uk.co/O2CIG" target="_blank">https://o2uk.co/O2CIG</A>)</P> Tue, 15 Nov 2022 05:41:41 GMT https://community.o2.co.uk/t5/Pay-Monthly/No-service/m-p/1585172#M251288 Bambino 2022-11-15T05:41:41Z