topic Re: Porting issues (incomplete porting - not finished) in Pay Monthly

Porting issues (incomplete porting - not finished)

Darko — Sat, 22 Oct 2022 22:11:28 GMT

Hi everyone,

Any advice how to fix the porting issues?

My iMessage cannot be activated, also certain SMS I cannot receive (from Banks, work, Microsoft). It have swapped new sim in o2 shop, but that did not help. I do have o2 signal and internet connection. However, texts are affected.

Regards,

Darko

Re: Porting issues (incomplete porting - not finished)

MI5 — Sat, 22 Oct 2022 22:20:08 GMT

@Darko

Two things you need to check for iMessage activation.

1 - Settings >Phone >My Number. Make sure it is correct, if not, edit, save and reboot.

2 - Reset your network settings.

If all this is OK, just wait a few days for the system to catch up and iMessage will activate.

For OTP texts, you need to contact O2 to check the porting files have been completed for the OTP platform, as sometimes they are missed.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Re: Porting issues (incomplete porting - not finished)

Darko — Sun, 23 Oct 2022 00:58:29 GMT

Hi Mi5,

The most painful part is OTP texts as I need to log in daily for work and for bank…

I have restarted phone numerous times, rested network settings, number is correct on system files…

The first initial message for iMessage is actually SMS (activation message ), so network is not communicating with device and keep loading to connect with no answer…

Thank you for letting me know. I will contact CS tomorrow! Also on Insta.

Re: Porting issues (incomplete porting - not finished)

MI5 — Sun, 23 Oct 2022 17:03:32 GMT

Good luck mate

Re: Porting issues (incomplete porting - not finished)

Darko — Mon, 24 Oct 2022 07:52:49 GMT

Thank you!

I have rung them at 8, I mean O2 CS on 202. They picked up immediately, guy seemed to be very knowledgeable and he said it happened now and then… He has submitted request this to be checked with EE as number hasn’t been realised completely. He will call me back at 12 again with more information, but everything should be sorted in next 24hrs. So lets see!

Re: Porting issues (incomplete porting - not finished)

Darko — Tue, 25 Oct 2022 05:53:00 GMT

Hi everyone,

O2 202 CS has submitted a request to EE to double check porting and that has fixed the issue. It took like 6 hours to fix it since the initial call.

After that, it took me 6 more hours to fix an iMessage activation, but signing out and in from an Apple account on iPhone has somehow helped.

Incomplete porting is not an irreversible process and can be fixed. I have been porting number 3 times so far, and this is the first time I am facing an issues of this nature.

If you got questions, feel free to reach out. I will be happy to assist!

Re: Porting issues (incomplete porting - not finished)

kizi — Wed, 26 Oct 2022 08:20:26 GMT

I have the same issue. Not receiving OTPs since porting my number from EE. How did you get it solved? Did O2 just contact EE concerning incomplete porting of number? Any help appreciated.

Re: Porting issues (incomplete porting - not finished)

Breanna — Wed, 26 Oct 2022 09:07:58 GMT

Morning @O2Lisa!

@Darko has let me know the OTP issue still isn't resolved. Could you take a look for them? It also looks like @kizi may be experiencing similar issues.

Re: Porting issues (incomplete porting - not finished)

O2Lisa — Wed, 26 Oct 2022 10:08:47 GMT

Morning all, thanks for the tag @Breanna

@Darko, @kizi I’ll message you both privately and look in to this for you.

Re: Porting issues (incomplete porting - not finished)

Rog1 — Sun, 06 Nov 2022 09:39:32 GMT

So I have this exact same issue. And going round in circles with O2 CS.

Port was from from iPhone12 on EE to iPhone14 on O2. Texts and calls working both ways to other numbers. But anything for eBay, bank, paypal and other organisations is coming up on my old phone which is still in service. It’s obvious the port didn’t complete isn’t it?

The O2 CS reps are pleasant but don’t seem to have a script to follow. I’ve tried magic words such as OTP and incomplete port but no luck.

Does anyone have a suggestion?

Re: Porting issues (incomplete porting - not finished)

pgn — Sun, 06 Nov 2022 09:59:23 GMT

@Rog1 - contact O2's Social Media Team, links just below. There are no O2 Advisors on the forum on a Sunday, so if no joy, come back here and we can tag whatever advisor is scheduled to be on duty from 8am Monday morning, if you are available to give them info they need via Forum Private Message (PM), @Rog1. Good luck!

Re: Porting issues (incomplete porting - not finished)

Rog1 — Tue, 08 Nov 2022 11:23:17 GMT

Thanks @pgn . I have a case number and was promised contact from O2 tech support yesterday morning. Still nothing and the social team seem to take days to reply.

I’m still unable to receive texts from companies on my new O2 sim. I’m also at the point I need to return my old EE phone as part of a part exchange.

I’d love to think someone from O2 actually cared about sorting this!

Re: Porting issues (incomplete porting - not finished)

pgn — Tue, 08 Nov 2022 19:41:31 GMT

If you are still online, @Rog1, @O2Emma is on at the moment - keep an eye on your PMs for info on that reference number etc.

Good luck!

Re: Porting issues (incomplete porting - not finished)

O2Emma — Tue, 08 Nov 2022 20:18:22 GMT

Hi I will send you a private message to look into this for you.

Re: Porting issues (incomplete porting - not finished)

Darko — Thu, 17 Nov 2022 23:43:27 GMT

sorry, I was unable to respond before as I was abroad…and o2 community has some bar if you are overseas…

what has helped me was…Calling o2 CS and opening the ticket for porting (that was double checked), after calling again and opening the ticket for SMS services, and eventually changing SIM card to another devices to test it. Once I have placed back SIM into iPhone…everything was perfect.

Re: Porting issues (incomplete porting - not finished)

pgn — Fri, 18 Nov 2022 07:09:39 GMT

Thank you for the update, @Darko - and for forum managers, a lot of info in this reply to take on-board @Breanna @RafaC @Martin-O2 - we are still no closer to a guide, or possibly 2 or even 3 guides - multiple points of failure here?

Re: Porting issues (incomplete porting - not finished)

Rog1 — Fri, 18 Nov 2022 19:01:15 GMT

Just wanted to say a big thank you for the help in the community, and to @O2Emma for diagnosing and fixing. It was apparently something called a split port where my old number had got stuck on the EE network as well as working on O2.