Creditfilereferal

Jen14 — Fri, 28 Oct 2022 15:48:21 GMT

Hi it’s a long story but I’m not with o2 anymore; I was advised to cancel my direct debit by o2 advisers, 1 October it was due, on the 4th October I got an email late payment not for the usually amount, I called paid it and wanted to speak to a manager, a call back did not happen, my credit file is showing a late payment, I could not even get a phone on contract now because of o2, I’ve never missed a payment in 14 years, it’s really upset me, I’ve emailed no reply, It needs amending asap it’s shocking behaviour from o2, is there a contact number or someone else who can help

Re: Creditfilereferal

Enlli — Fri, 28 Oct 2022 15:55:20 GMT

Need to contact the Credit Referals team on this

The email address is creditfilereferrals@telefonica.com

Or you can write them at

Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE

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Creditfilereferal

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