topic Re: Returns Process Timeframe in Pay Monthly

Returns Process Timeframe

Rulunajane20 — Fri, 28 Oct 2022 07:48:51 GMT

Hello

I’ve decided to return my iPhone 14 pro, I will be placing an order for the 14 Pro max instead. I was told by customer service that I can only place my “re-upgrade” order once the device is showing on the system as returned.

How soon after returning a handset

(to the ingam site in Norwich) does it take to process a return? Is it usually on the day the device is delivered to them?

I don’t see a returns process estimate time frame anywhere online so I’m clueless about how long I can expect to wait - I’m eager to place my re upgrade order!

Thanks in advance

Re: Returns Process Timeframe

Cleoriff — Fri, 28 Oct 2022 08:02:07 GMT

Hi @Rulunajane20

Very difficult to say now, with the postal strikes. Make sure you send it back so it's trackable. Usual turnaround was 5 working days. That's why it's important to be able to track it.

https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

Re: Returns Process Timeframe

Rulunajane20 — Fri, 28 Oct 2022 09:58:32 GMT

I’ve tracked it and it’s been delivered as of 8:27am today

Re: Returns Process Timeframe

Cleoriff — Fri, 28 Oct 2022 10:11:27 GMT

Best of luck @Rulunajane20 x

Re: Returns Process Timeframe

SS123 — Wed, 16 Nov 2022 17:26:15 GMT

Hi , how long did it end up taking as I'm currently in the same predicament 😅