topic Re: Charged for using data abroad when I have it included in my tariff in Pay Monthly

Charged for using data abroad when I have it included in my tariff

MMule — Fri, 14 Oct 2022 14:41:06 GMT

Hello

I have been on holiday in America for 10days using my phone with no extra charges as its included in my tariff.

I have just had a message from o2 saying I have reached my spend cap and I used £83 of data yesterday.

Why is this the case?

Re: Charged for using data abroad when I have it included in my tariff

gmarkj — Fri, 14 Oct 2022 14:57:38 GMT

There has been a couple of posts with similar issues recently, so it might be something behind the curtain has gone wrong @MMule

Either way, you would need to contact o2 customer services to find out.

Call on 202 or 0344 809 0202, or message on social media:

Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Re: Charged for using data abroad when I have it included in my tariff

RS51 — Fri, 14 Oct 2022 15:01:53 GMT

Me too - been in the states for two weeks and they’ve suddenly started charging me for data use

Re: Charged for using data abroad when I have it included in my tariff

Enlli — Fri, 14 Oct 2022 15:17:08 GMT

@RS51 Use the links above provided by

@gmarkj

Something has gone wrong in the background

Re: Charged for using data abroad when I have it included in my tariff

RS51 — Fri, 14 Oct 2022 15:28:48 GMT

Yes tried contacting them by the Facebook link but no response after an hour

Re: Charged for using data abroad when I have it included in my tariff

RS51 — Fri, 14 Oct 2022 16:03:17 GMT

I’ve managed to phone O2 from the states (easier than I thought) and they will credit me the amount- however if this continues (and I only have the basic £5 cap) I’m worried it will stop me from using the phone altogether when I reach the cap again?

Re: Charged for using data abroad when I have it included in my tariff

RafaC — Mon, 17 Oct 2022 10:25:07 GMT

Hi everyone, just to let you know, I've flagged this and recent related topics with O2 today and they told me they are already aware of it and working towards a solution.