topic Re: Cancellation within 14 days in Pay Monthly

Cancellation within 14 days

Vini — Thu, 13 Oct 2022 22:35:19 GMT

Hello everyone,

I have signed up to a sim only deal online that I decided to cancel within 14 days.

I called O2 Customer Services on 202 in two consecutive days, on day 8 and day 9. In both occasions they confirmed the line had been disconnected at the end of the call, but my number is still active, both on my phone and on O2 online.

I am now worried the Customer Services isn't actually cancelling it and this will go beyond 14 days.

I did ask for a written confirmation on the second call, on day 9, but the customer services assistant said the email would only arrive within 4hs, which it didn't.

If anyone has any advice on how I can get my account effectively closed, please.

It's simply a joke that I cannot cancel a contract on a store!

Any help will be much appreciated.

Thanks

Re: Cancellation within 14 days

Cleoriff — Thu, 13 Oct 2022 22:59:43 GMT

@Vini

You should contact the sales team as they can help you with that – message them on Social Media -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Re: Cancellation within 14 days

jonsie — Thu, 13 Oct 2022 23:03:39 GMT

Perhaps @O2Lisa can confirm the account is cancelled in the morning?

Re: Cancellation within 14 days

Cleoriff — Fri, 14 Oct 2022 07:20:44 GMT

@jonsie,

@O2Lisais not back on until Monday. In the meantime the op can call the number for sales?

Or I'll tag @O2Sarah- and see if she can check.

Re: Cancellation within 14 days

O2Sarah- — Fri, 14 Oct 2022 07:27:57 GMT

Good morning @Cleoriff , thanks for the tag

@Vini I will send you a private message so we can check on this for you 😊

Re: Cancellation within 14 days

Cleoriff — Fri, 14 Oct 2022 10:09:49 GMT

Thanks @O2Sarah- x

Re: Cancellation within 14 days

O2Lisa — Mon, 17 Oct 2022 07:05:51 GMT

Thanks for the tag @jonsie

@Vini I can see you’ve been in touch with my colleague, hopefully everything is now sorted for you 😊