topic Re: Random charges to US number in Pay Monthly

Random charges to US number

Vasileios — Tue, 04 Oct 2022 11:46:36 GMT

I have just returned from a trip to the US recently and have discovered that there are 5 separate charges, each for £2.50 each to a number I have never called. In particular, I have 4 calls to 0012123172900 between 23:01 and 23:08 UK time, each lasting between 20 and 49 seconds and a 5th one to 0012126513800 at 00:20 lasting for 38 seconds. I never called any of these numbers nor did I access my voicemail so I am at a loss. Have anyone else encountered this?

Re: Random charges to US number

MI5 — Tue, 04 Oct 2022 12:48:28 GMT

@Vasileios

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Re: Random charges to US number

CostaKathy — Wed, 05 Oct 2022 16:21:57 GMT

hi Vasileios,

I’ve had similar experiences, on two separate US trips, with O2 Travel. Other community post-ers have experienced the same.

The charges on both trips have been credited but I escalated my most recent complaint, based on information from this Community. The Complaints department have fobbed me off. I plan to escalate it to OfCom.

Re: Random charges to US number

Enlli — Wed, 05 Oct 2022 16:28:07 GMT

@CostaKathy OFCOM do not deal with individual complaints try Resolver

https://www.resolver.co.uk/