topic Virgin messed up account details in Pay Monthly

Virgin messed up account details

SamFoord — Thu, 22 Sep 2022 12:39:06 GMT

Hi, I've recently taken out a new Virgin media bundle which came with an O2 SIM.

VM completely messed up all my account details, name, email, and now that my number has been transferred, I cannot get in to anything.

Please help, customer services have been not very accommodating.

Thanks,

Sam

Re: Virgin messed up account details

Bambino — Thu, 22 Sep 2022 13:00:44 GMT

I will tag the account advisors. @O2Daniel or @O2KyleW can you please assist @SamFoord?

Re: Virgin messed up account details

SamFoord — Sat, 24 Sep 2022 06:49:47 GMT

Thank you for your reply, however it seems to have fallen off the cliff and in to the ether. No response from O2 ☹️

Re: Virgin messed up account details

Cleoriff — Sat, 24 Sep 2022 07:45:33 GMT

@SamFoord

No, it's not been answered by the two account advisors @Bambino tagged.

I'll tag someone who is on this morning at 8am. @O2Georgina are you able to assist please?

Re: Virgin messed up account details

O2Sarah- — Mon, 26 Sep 2022 07:44:46 GMT

Good morning @SamFoord.

I will send you a private message to look into this if you still need assistance.

Re: Virgin messed up account details

SamFoord1 — Thu, 20 Oct 2022 11:47:48 GMT

Hello Sarah,

I ended up spending half an hour on the phone to someone on Tuesday who managed to get all my access sorted, but in the process it appears to have deleted all my DMs and user account.

I'm still struggling to apply any benefits to the account, namely Amazon music.

Can you assist with this please?