topic Re: New contract. Problem with Extra in Pay Monthly

New contract. Problem with Extra

LongtermCustome — Wed, 14 Sep 2022 09:01:24 GMT

I clicked the wrong choice for my extra but I haven't activated it. The website says it CAN be changed and to contact 202 from my phone. When I speak to them, no one can help me.

Re: New contract. Problem with Extra

Cleoriff — Wed, 14 Sep 2022 09:32:19 GMT

@LongtermCustome

There's various numbers here

You can ring any of those.

Also, if you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

Or call 0800 032 1402.

Re: New contract. Problem with Extra

Breanna — Thu, 15 Sep 2022 09:23:55 GMT

Hi @LongtermCustome were you able to contact O2 to get your Extra changed?

Re: New contract. Problem with Extra

LongtermCustome — Wed, 21 Sep 2022 10:29:36 GMT

Yes and No. the extra that I wanted (Apple Music) is apparently not listed on my extras (but I did see it). Todays advice is that I need to contact Apple to activate it