topic Re: Free Chromebook in Pay Monthly

Free Chromebook

IanO52 — Fri, 09 Sep 2022 11:33:37 GMT

I have purchased an S21 FE 5G with the free gift of the samsung chromebook. Unfortunately the pages i have been given by customer service are showing page not found? I have seen a few similar posts but am no wiser. Can anyone she'd light on the answer please?

Re: Free Chromebook

gmarkj — Fri, 09 Sep 2022 12:03:03 GMT

"Borrowed" from another memeber @IanO52

Login to Samsung Members App
S21 FE 5G promotional banner
Go under Bennefits
Click on the "CLAIM YOUR GALEXY TAB"
REDEEM NOW
Then you'll fill the form after you submit check your emails if the application was successful.

Hat tip to @MI5 for the info!

Re: Free Chromebook

ian14 — Sat, 10 Sep 2022 06:26:01 GMT

Hi I'm currently having the same problem did you get this sorted in the end ?

I've been on my Samsung members app and nothing is there

Regards

Ian

Re: Free Chromebook

pgn — Sat, 10 Sep 2022 08:19:32 GMT

Seeing the same thing, @ian14 - see my answer to your other post.

Re: Free Chromebook

MI5 — Sat, 10 Sep 2022 09:41:22 GMT

Samsung have removed the claim page so I guess it has passed the time to claim now.

https://2021.samsungpromotions.claims/O2chromebook2022/en-GB/support

Re: Free Chromebook

IanO52 — Sat, 10 Sep 2022 18:19:01 GMT

Hi thanks for helping but I tried on Samsung members and they said the offer was finished. Straight away I rang customer service spoke to a lady in South Africa and she tried to help for around 80 mins. Then said she needed to speak to management and promised to ring me back today 10/9 but hasn't. It smacks to me like deceiving the customer to upgrade then slide out of the deal on their part. If I get no joy before my next payment I will stop my DD and guarantee someone will get in touch then. Being fair and honest works both ways and they aren't being.

Re: Free Chromebook

Enlli — Sat, 10 Sep 2022 18:23:06 GMT

If you stop your DD someone will get into contact with you....a debt recovery agency!

Not a good idea if you want to keep your credit score up.

Re: Free Chromebook

MI5 — Sat, 10 Sep 2022 18:23:35 GMT

@IanO52

It's nothing to do with O2 as it's a Samsung offer and they set the T&C's, so you need to take it up with Samsung.

Cancelling your O2 DD will just land you in a world of mess and they still won't contact you directly.

Re: Free Chromebook

IanO52 — Sat, 10 Sep 2022 18:24:47 GMT

Hi Ian

Please see my reply above. It was O2 customer services I rang by the way.

Re: Free Chromebook

IanO52 — Sat, 10 Sep 2022 18:34:33 GMT

The offer was traded through O2 so if the offer is no longer available it shouldn't be advertised as part of an O2 deal. Simple they are wrongfully offering something. Which is unlawful

Re: Free Chromebook

pgn — Sat, 10 Sep 2022 18:46:40 GMT

@IanO52 - this is the route you need to take to complain - Resolver, near the end of the page, works quite well in my experience: https://www.o2.co.uk/how-to-complain

Good luck!

Re: Free Chromebook

IanO52 — Sun, 11 Sep 2022 07:45:21 GMT

Thank you pgn for your positive help.

I would still like to know why and how in all decency as a customer services the agent has never rung back as promised.

Thanks again.

Re: Free Chromebook

pgn — Sun, 11 Sep 2022 09:51:15 GMT

Truly, @IanO52, I see more posts here about the promised ring-back from O2 that never happened, and the answer offered frequently is: "O2 will never call you up or ring you" - alas, I offer no explanation or defence for this behaviour - but it is not uncommon, by all accounts.

In my experience, you call O2 around 08:15, get to talk to them, and if the answer does not help, retry later via O2 Social Media, then reattempt the call the following morning at 08:15. There appears to be little continuity between CS agents.

For sales and misrepresentation, all I can say is that offers do change frequently, and even a big rollout, like the recent SwitchUp scheme from O2, can take time to reach all those involved in customer-facing roles in the O2 Store network. You may take a read of this thread to see what I mean: https://community.o2.co.uk/t5/Welcome-News/Introducing-O2-Switch-Up-Swap-phones-whenever-you-want/m-p/1566636/highlight/true#M38534

Meantime, all you can do is alert the forum to misleading information offered by the Sales Team, and the Forum Management may take that back to O2 - but Resolver does get a response from O2 to you directly. Good luck!

Re: Free Chromebook

IanO52 — Sun, 11 Sep 2022 23:36:03 GMT

Hi I've ended up going through resolver on recommendation. O2 have washed their hands of my issue by the way they promised to ring back but haven't.

Re: Free Chromebook

Sarahg1222 — Wed, 14 Sep 2022 06:28:29 GMT

Hi Ian did you get any joy. I purchased the same phone at the end of August and having the same problem.

Re: Free Chromebook

IanO52 — Wed, 21 Sep 2022 13:44:38 GMT

Hi all

In reply to the people who asked me if I got sorted, yes and no. Firstly a big thank you to pgn for their help in pointing me in the right direction by using Resolver. Which can be found at the bottom of the complaints procedure on the "my O2 app" you join up send your complaint in and o2 send you a response of receiving and also to get back in touch typically within 7 days. I had heard nothing for 9days so messaged them again on the same route. Same day I got a call and spoke to a complaints resolution agent and after some chat both ways I was assured the offer was no longer available as Samsung decide when to pull the plug not o2 but she upheld my complaint due to the fact the offer was a huge decider in me taking the phone.

I was given 2 options a cash credit or I could return the phone and cancel my contract which I was tempted to do. I refused the credit as it wasn't a very enticing amount and got an improved offer which I refused again and said I'd take the leaving alternative. The agent was going through the procedure of sending the phone back etc. I then thought about the fuss of looking and transferring my phone content again and decided to take money."Judas" seriously I wasn't happy with the settlement but I was really fed up with the fuss and bother of the last month. On a positive note the caller was very nice, listened to my points and agreed it was a poor experience and my complaint would hopefully go towards making for a better service in future.

I am hesitant on revealing the actual cash amounts as other people are then free to negotiate and make their own mind up if it is sufficient for them.

The only downside I have experienced today is on the o2 app offers the same phone as mine and a lady asking for my experience on this thread is our phone is on offer £200 cheaper.

Good luck to all.

Re: Free Chromebook

IanO52 — Wed, 21 Sep 2022 13:45:32 GMT

Hi Sarah please see my response today.