Sim only contract

Zeen — Thu, 08 Sep 2022 20:45:24 GMT

Ive just taken out a 12 month sim only contract for my daughter at £22 with a spend cap of £30. O2 have just sent me my first bill and it is for £37, my daughter only used the unlimited free mins and texts and barely made a dent in the 150 GB, why are they charging so much more than the contracted £22?

Re: Sim only contract

jonsie — Thu, 08 Sep 2022 21:11:34 GMT

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

If you still need help then the Social Media teams will be on hand, just send them a message

See links below

topic Re: Sim only contract in Pay Monthly

Sim only contract

Re: Sim only contract