topic Re: Transfer from Lebara to O2 - PAC provided in Pay Monthly

Transfer from Lebara to O2 - PAC provided

SimmoBoston — Wed, 07 Sep 2022 12:54:04 GMT

I am transferring from Lebara (Vodafone) to O2. I have received my O2 SIM card & have provided on Monday afternoon the PAC code to allow my old number to come across. I am still waiting for my old SIM to be deactivated so that I can transfer my new card into my phone. Can anyone advise how long this should take please? I was expecting it to happen yesterday morning.

Thanks

Re: Transfer from Lebara to O2 - PAC provided

Bambino — Wed, 07 Sep 2022 13:26:59 GMT

@SimmoBoston You need to speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402 from any phone or numbers here:
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

Re: Transfer from Lebara to O2 - PAC provided

SimmoBoston — Thu, 08 Sep 2022 14:37:49 GMT

Thanks Bambino!

Spoke to Customer Services today - should be moved over in the next 24 hours.