topic Missing Sim in Pay Monthly

Missing Sim

Wayne13 — Wed, 07 Sep 2022 16:52:11 GMT

My sim hasn’t turned up it’s been 10days

tried to phone customer service needed to give a number to phone I don’t have one as my sim hasn’t turned up

rang sales who were less than helpful kept trying to push me back to customer services

cant phone them as I don’t have a phone number as my sim hasn’t turned up

was going to arrange a call back

that didn’t happened either

poor customer service

I don’t know why I am bothering as this will be a waste of time too

madasaf1sh — Wed, 07 Sep 2022 17:14:49 GMT

Wish o2 wouldn't use Royal Fail for Pay Monthly Sim cards.

Let me tag @O2nath_ci and @O2Emma to see if they can offer any assistance.

O2Emma — Wed, 07 Sep 2022 19:08:04 GMT

Hi @madasaf1sh I will look into this thanks.

O2Emma — Wed, 07 Sep 2022 19:08:57 GMT

Hi @Wayne13 I will send you a private message to look into for you.