topic Re: Can’t receive calls after number porting in Pay Monthly

Can’t receive calls after number porting

David2693 — Tue, 06 Sep 2022 09:19:35 GMT

I left EE and ported my number over to o2 on the form when I purchased my contract online.

My number has now transferred to my correct number when I call out but I can’t receive calls anymore it just goes to the old ‘EE’ voicemail.

I’ve been to settings - phone and it has the correct number, when I check I message / FaceTime it says the number will expire in 26 days 😕

Getting stressed as obviously I’d of hoped for a smooth transition.

spoke to customer services who didn’t really offer much help. i have reset phone and networks etc from my end.

can anyone from o2 help please?

@O2Lisa I saw you solved this for somebody else? Are you able to help
thanks!

Re: Can’t receive calls after number porting

Enlli — Tue, 06 Sep 2022 09:15:33 GMT

I'm afraid we are all customers here.

You might be better contacting O2 via social media

Message O2 on
Facebook (https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you

Re: Can’t receive calls after number porting

O2Lisa — Tue, 06 Sep 2022 09:43:19 GMT

Hi @David2693, sorry to hear you’re having issues.
I’ll message you privately so I can take some details and we’ll look in to this for you 😊

Re: Can’t receive calls after number porting

Kt22 — Tue, 06 Sep 2022 12:03:02 GMT

Hi Lisa

im having exactly the same issue, I’ve tried contacting customer services but they are not providing a solution. Please can you help? Thank you

Re: Can’t receive calls after number porting

David2693 — Tue, 06 Sep 2022 12:20:44 GMT

When did your number port over? Weird there seems many people with similar issues

Re: Can’t receive calls after number porting

David2693 — Tue, 06 Sep 2022 16:40:35 GMT

It has now worked. Time worked, but also restarted and removed sim every few hours, ensuring to change number on settings - phone . And removing numbers in iMessage and FaceTime and removing sim and after refresh it worked.

Re: Can’t receive calls after number porting

223 — Fri, 30 Sep 2022 18:19:53 GMT

Please please can you help me with my issue of porting ? I can't do anything on my phone or receive anything .

Re: Can’t receive calls after number porting

JW74 — Tue, 17 Jan 2023 12:24:31 GMT

I have the same issue.

Ported my old number from Vodafone to O2 last week and now can’t receive calls (but can make them).

I been removing and re-inserting the sim several times a day since last Friday and also turned off/on multiple times, cleaned SIM card over and over again & reset carrier settings.

Can any one help with a fix?

Re: Can’t receive calls after number porting

gmarkj — Tue, 17 Jan 2023 12:52:13 GMT

Have you been in touch with customer services @JW74 ?

Try calling them on 202 or messaging on social media:

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Re: Can’t receive calls after number porting

JW74 — Wed, 18 Jan 2023 11:56:23 GMT

I tried the online chat with customer services before posting here - totally useless. I have since tried the suggestion of social media (Facebook as don’t do the others) and still waiting for a response.

Can any one who has been through the same issue provide details of how it got resolved.

@O2Lisa are you able to help?

Re: Can’t receive calls after number porting

Enlli — Wed, 18 Jan 2023 12:29:20 GMT

@JW74 Lisa is not on duty

@O2Ryan can you assist?

Re: Can’t receive calls after number porting

O2Ryan — Wed, 18 Jan 2023 16:13:04 GMT

Thanks for the tag ill send a private message over now.

Re: Can’t receive calls after number porting

Kbanwait85 — Fri, 03 Nov 2023 09:04:15 GMT

I’m having the same issue - can I get a DM from someone that knows how

to fix this?

Re: Can’t receive calls after number porting

MI5 — Fri, 03 Nov 2023 09:50:40 GMT

No one available here anymore @Kbanwait85 sorry.

You need to persevere with O2.

Re: Can’t receive calls after number porting

KamBanwait — Fri, 03 Nov 2023 10:01:32 GMT

Thanks, such a shame. Their support team are shockingly bad and not what I expect from as a "Business customer"

Re: Can’t receive calls after number porting

Oxonian — Fri, 03 Nov 2023 20:03:35 GMT

@KamBanwait

If you are a business customer, I assume that you are using the "O2 Business" contact details at :-

https://www.o2.co.uk/contactus