topic Re: Cancellation in Pay Monthly

Cancellation

Frustrated99 — Fri, 26 Aug 2022 11:11:08 GMT

I cancelled my pay monthly contract, buut have not received a 'Final Bill'. I have received a normal bill with a threat of £6 additional charges if not paid. I'm disabled and cancelled because I can no longer use a phone, but your 'help' assistant only allows phone calls! (I've tried the 'assistant' but it never understands what I type1) HELP!

Re: Cancellation

madasaf1sh — Fri, 26 Aug 2022 11:47:18 GMT

@Frustrated99

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Re: Cancellation

gmarkj — Fri, 26 Aug 2022 11:49:06 GMT

Did you follow one of the methods in this guide @Frustrated99 ?

If not then the contract might not have been cancelled correctly.

Get in touch with customer services by one of the methods already provided to find out what's gone wrong.

Re: Cancellation

Bambino — Fri, 26 Aug 2022 12:51:26 GMT

@O2Jonathan or @Anonymous can you please assist @Frustrated99?

Re: Cancellation

O2Jonathan — Fri, 26 Aug 2022 13:05:33 GMT

i will private message @Frustrated99 now thank you for the tag