topic Extra charges in Pay Monthly

Extra charges

Nicola77 — Fri, 26 Aug 2022 11:26:06 GMT

Hi I just noticed I have got £15 extra charges for my next bill I have just came back from Turkey but my internet wasn’t on why am I being charged

Re: Extra charges

madasaf1sh — Fri, 26 Aug 2022 11:44:05 GMT

@Nicola77

It could be that you have sent a text message or made a phone call, as that will trigger a charge, also note some apps will still try and use mobile data, as per the permissions you gave the app.

Re: Extra charges

gmarkj — Fri, 26 Aug 2022 11:47:03 GMT

There are a few reasons why this could be @Nicola77

Does your bill not explain what the charges are for?

To get to the bill details, see this guide:

The charges could be down to roaming:

Or it could be premium services:

If your bill does not go into details, then you need to contact customer services to ask.

You can call them on 202, or message on social media if you have that.

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