topic Re: Address database in Pay Monthly

Address database

Joe780 — Wed, 24 Aug 2022 18:18:35 GMT

Hi, does anyone know how often o2 update their address database from royal mail. My address has only been on the royal mail website a couple of weeks but it's not showing up on the o2 website and stopping me ordering as you can't enter it manually either. I have spoken to customer services on the phone but they were no help.

Re: Address database

MI5 — Wed, 24 Aug 2022 18:42:00 GMT

@Joe780

I'm sure @O2Emma will know

Re: Address database

pgn — Wed, 24 Aug 2022 18:42:49 GMT

You need to speak to Sales Management, @Joe780 on 0800 081 0255 - or via Social Media, links below. Updates may only occur infrequently, it was a topic for discussion recently here, can't remember the outcome though. I will flag a Forum Manager, who may be able to ferret that info out of O2, and if you still need help, @O2Emma is on until 9ish, look out for a PM from her to collect some info from you to proceed. Good luck!

Re: Address database

madasaf1sh — Wed, 24 Aug 2022 19:02:33 GMT

@Joe780

Been talking about the PAF (Postcode Address File) today, as part of some random pieces of tech that we use, (I dont work for o2) and its updated every 3months, so the next one is towards the end of September...

Re: Address database

O2Emma — Wed, 24 Aug 2022 19:16:48 GMT

Hi @MI5 @Joe780 @pgn The new addresses from Royal Mail usually update around every 3 months hope that helps 😀

Ps @madasaf1sh beat me to it lol

Re: Address database

Joe780 — Wed, 24 Aug 2022 19:17:27 GMT

Thanks Emma. Do you know if the next update is far away? It's a bit disappointing you can't enter your address manually like the majority of other websites.

Re: Address database

O2Emma — Wed, 24 Aug 2022 19:21:50 GMT

@Joe780 I would expect next update would be towards the end of September .