topic Re: Payment in Pay Monthly

Payment

Ashleyidd3nd3n — Thu, 11 Aug 2022 05:47:51 GMT

Good morning,

My husband has paid my phone contract bill laat night, but it is still saying awaiting payment? I understand i was slightly late by a few days, but i need to phone working so i can work? Is there any chance you can unlock my phone? Thanks

Re: Payment

Enlli — Thu, 11 Aug 2022 07:15:01 GMT

I'm afraid this is a Community Forum and we are all customers, so have no access to accounts

You can message O2
Facebook (https://o2uk.co/O2CFB) ,
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,for help

Re: Payment

Cleoriff — Thu, 11 Aug 2022 07:15:44 GMT

@Ashleyidd3nd3n

You need to contact payment management.

Details here Guide: Coronavirus Community Help and Support

To pay bills, ask for payment extensions or query bills etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

You can use Skype to call Guide: A Guide to Skype

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.