topic Re: Age restriction in Pay Monthly

Age restriction

Sash11 — Sat, 30 Jul 2022 20:05:48 GMT

I have been trying to get the age restriction taken off for over a week now. I am a new customer and was moved over from virgin on a deal. I have phoned customer services 5 times. They keep telling me it’s now sorted but it isn’t.
I really want to cancel my contact at this point.
I keep getting told 24 hours. 6 days later still not done. Helllp

Re: Age restriction

pgn — Sat, 30 Jul 2022 20:11:31 GMT

All Community help in here, @Sash11 -

Easy if you have a credit card. And remember if you use WiFi at home, your ISP will have its own separate controls.

Re: Age restriction

Sash11 — Sat, 30 Jul 2022 20:25:00 GMT

I’ve not got a credit card. Customer services have told me this has been sorted 5 times. Are they lying to me because I’ve not got a credit card

Re: Age restriction

Sash11 — Sat, 30 Jul 2022 20:27:25 GMT

I’m getting so annoyed about this now. This was done in 2 minutes with Tesco mobile. Firstly what takes 24 hours these days. Secondly it been 6 days now

Re: Age restriction

jonsie — Sat, 30 Jul 2022 20:37:36 GMT

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

Re: Age restriction

Sash11 — Sat, 30 Jul 2022 20:59:33 GMT

Yes I realise you are users as well. I just can't understand why every time they access my account and say they have now sorted this out that nothing changes. I wish I had never changed.. everything was working fine and now I'm paying for something that doesnt work