topic Re: Direct debit in Pay Monthly

Direct debit

Misa — Mon, 25 Jul 2022 10:48:07 GMT

Hi I would like to ask why I have 2 direct payments from nime bank account

MI5 — Mon, 25 Jul 2022 11:06:01 GMT

One payment is for your airtime and the other is for your device plan.

cookywook — Mon, 25 Jul 2022 12:16:01 GMT

Hello! I've also had two Direct Debit payments today. So I've been charged twice my usual amount.

This is following a new Direct Debit set up on July 14th.

I don't pay for my device through o2. So I should only be paying my tarrif.

Any ideas what's happened?

jonsie — Mon, 25 Jul 2022 12:18:32 GMT

This looks like something you’d need to call O2’s customer service team about – give them a call on 202 or 0344 809 0202

(or the specific Payment management number 0800 902 0217 )