topic Re: Sim 1 not provisioned in Pay Monthly

Sim 1 not provisioned

Lizzy1 — Tue, 10 May 2022 08:31:05 GMT

I've got a new phone and new SIM. I have gone online and done the SIM swap but i'm still getting the message 'SIM 1 not provisioned'. Can anyone help why? Thanks

Re: Sim 1 not provisioned

gmarkj — Tue, 10 May 2022 10:11:51 GMT

Why were you doing a SIM swap @Lizzy1 ?
Did you follow the instructions in the guide below?

Is the sim in the phone correctly, or in a different SIM slot?

Re: Sim 1 not provisioned

Lizzy1 — Tue, 10 May 2022 10:34:46 GMT

I've got a new phone which came with a new SIM so was switching to use it.

I've gone through the steps in the link above.

I've tried it in my old phone and the same message still appears.

Could a faulty SIM card cause this message?

Re: Sim 1 not provisioned

MI5 — Tue, 10 May 2022 10:37:25 GMT

@Lizzy1

Yes, sim could be faulty.

Pop into your local O2 store and they can check and replace it if necessary.

Re: Sim 1 not provisioned

gmarkj — Tue, 10 May 2022 10:37:31 GMT

Does the old SIM still work or are both of them showing the error code @Lizzy1 ?

If the old one still works (in either phone) then the swap has not gone through.
If both don't work then it could be a faulty SIM. Quickest way to resolve that would be to visit your local o2 shop, but you can also request a new one from customer services which would be posted to you.

Re: Sim 1 not provisioned

Lizzy1 — Tue, 10 May 2022 10:40:24 GMT

Both SIMs are no longer working. I'll try contacting customer services. Thank you for your help @gmarkj and @MI5