topic Re: Unable to receive texts after sim swap in Pay Monthly

Unable to receive texts after sim swap

TraceyM — Wed, 06 May 2020 14:26:17 GMT

I just upgraded to the Samsung Galaxy S20 5G. I did the sim swap yesterday as previously had a 4G phone. I can now make and receive calls and send text messages but I am unable to receive any texts. Its been over 24 hours since the sim swap. My old sim card no longer detects a network. I cannot get through to O2 to ask for help. I've checked my message centre number is correct and even tried connecting to another network. I've also turned the phone on and off again multiple times. Nothing seems to be working Does anyone have any ideas?

Re: Unable to receive texts after sim swap

MI5 — Wed, 06 May 2020 14:30:44 GMT

@TraceyM

There is a general O2 issue currently.

Please hang on until fixed.

Re: Unable to receive texts after sim swap

Cheesedoff1 — Fri, 08 May 2020 14:43:00 GMT

Is anyone still having problems receiving texts after swapping a sim.card. No texts since swapping last Friday. When are O2 going to.sort this.

Re: Unable to receive texts after sim swap

Cleoriff — Fri, 08 May 2020 17:37:22 GMT

Keep rebooting your phone @Cheesedoff1

If no help then try this

Re: Unable to receive texts after sim swap

CGBen — Thu, 12 Nov 2020 21:57:27 GMT

I have been hung up on countless times over the past week while being put on hold or passed through to another department.
I've also been promised two call backs after being told to restart the handset and surprise surprise, nothing.

Re: Unable to receive texts after sim swap

Woody5 — Sat, 05 Mar 2022 07:34:11 GMT

I'm in same boat, cannot get help through O2, did you manage to get resolved?

Re: Unable to receive texts after sim swap

Cleoriff — Sat, 05 Mar 2022 08:07:42 GMT

@Woody5

I'll ask one of our O2 advisors to assist on here. @O2Georgina is on at 8am and may be able to help.

She will be in touch as soon as she picks up this tag.

Re: Unable to receive texts after sim swap

O2Georgina — Sat, 05 Mar 2022 08:26:02 GMT

Thanks for the tag @Cleoriff

@Woody5 I will send you a private message now

Re: Unable to receive texts after sim swap

Cleoriff — Sat, 05 Mar 2022 08:39:25 GMT

Thanks @O2Georgina 😉

Re: Unable to receive texts after sim swap

Maad — Mon, 25 Apr 2022 18:45:59 GMT

Hey, I have the same issue, did you manage to get it resolved @Woody5 @O2Georgina

Re: Unable to receive texts after sim swap

Maad — Wed, 04 May 2022 16:22:12 GMT

My issue was resolved after speaking to live chat.

Seems to be linked to iMessage activation also.

Signed out of iCloud completely, iMessage and Facetime too. Rebooted my phone and waited another 24hrs. After this time, the SMS's started popping in, then after some hours more, iMessage activated successfully