topic Re: Overcharged in Pay Monthly

Overcharged

Andy02 — Wed, 20 Apr 2022 00:55:32 GMT

Hi can someone explain why the contract I had cancelled a few months ago which was £10 a month. I have been charged £182.30????

Re: Overcharged

Bambino — Wed, 20 Apr 2022 02:59:47 GMT

@Andy02 It sounds as if you didn't actually cancel: Cancelling your contract - An updated guide - O2 Community

You will need to speak to customer service. Call 0800 032 1402 from any phone or numbers here:
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

Re: Overcharged

MI5 — Wed, 20 Apr 2022 08:40:10 GMT

@Andy02

If the contract hadn't reached it's minimum term you would have been charged for the full amount owing.

Re: Overcharged

Andy02 — Wed, 20 Apr 2022 08:55:18 GMT

I was actually on call to o2 a few mi the ago when I ended the contract and they said to me that there was one last payment and 3 mo the later they have taken out a huge amount