topic Re: Problems after changing to Volt package in Pay Monthly

Problems after changing to Volt package

Edgar — Wed, 13 Apr 2022 10:00:36 GMT

Wanted to change tariff but it appears to be a serious problem when I changed my package with virgin. They told me I had to switch to o2 and a new sim arrived but I now have two numbers ? My original [personal details removed] and a new one [personal details removed] which is the number being used for my bill from 02 but this is on a virgin sim in my other mobile. Totally confused and your people can't seem to help me ! After speaking to Paula she said she needed to speak to another department and she would call me back, never happened!! Very confused and disappointed.

Re: Problems after changing to Volt package

gmarkj — Tue, 12 Apr 2022 15:29:28 GMT

Sounds like the salesperson got you to sign up to a new o2 sim rather than change your existing tariff @Edgar.

Does the o2 sim give you the allowances you need, and can you afford it? Final question is can you cancel the Virgin one to move your number across without charges?
If not, you need to cancel the new o2 sim and get them to make the change you wanted in the first place.

You can contact o2 customer services on social media if that works for you - Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

If not, you can call them from 202 on the new o2 sim, or 0344 809 0202.

Re: Problems after changing to Volt package

lewys-gp — Wed, 13 Apr 2022 10:02:02 GMT

Hi, @Edgar. Just wanted to let you know that I removed the personal details in your post, as this is a public forum, so we need to be careful. Did @gmarkj's advice above work? Let us know 😊.

Re: Problems after changing to Volt package

Enlli — Wed, 13 Apr 2022 15:45:11 GMT

I'm a long term member of the Virgin Community and their customer services seem to have a habit of screwing up Volt. They are supposed to give you a PAC code to give to O2 to transfer your number and close the mobile element of your Virgin Media contract.

Keep on at Virgin.