topic Re: How to order an Esim in Pay Monthly

How to order an Esim

Jay20 — Mon, 11 Apr 2022 02:55:25 GMT

How can I get an Esim

Re: How to order an Esim

Bambino — Mon, 11 Apr 2022 04:04:06 GMT

Contact O2 on Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG). They should be able to help you with this.

You will then need to go into an O2 store to activate it.

Re: How to order an Esim

pgn — Mon, 11 Apr 2022 06:06:42 GMT

Make sure to take a valid form of photo id with you when you go into the store, @Jay20, and your O2 account details, and probably a utility bill. Best bet would be to call your local store and ask what they require. Good luck!

Re: How to order an Esim

Cleoriff — Mon, 11 Apr 2022 07:14:01 GMT

@Bambino @pgn

Just wondering if customers still have to go in store to activate an esim?

According to this updated advice you can do it yourself.

"The esim pack includes a voucher with a QR code which you'll need to scan using your phone’s camera. This will download an esim profile to your device. The esim pack gives you step by step instructions on how to do this.

The esim pack also contains the Sim Serial Number (SSN) of your esim profile, which you'll need in order to move your existing mobile number across to an esim"

https://www.o2.co.uk/help/device-and-sim-support/esim

NB: the above link also includes the phones which will accept an esim.

Re: How to order an Esim

MI5 — Mon, 11 Apr 2022 10:29:06 GMT

Assuming you already have an active physical SIM, you just need to do a SIM swap to activate an esim.