topic Re: Payg in Pay Monthly

Payg

Mzzr — Thu, 07 Apr 2022 04:19:02 GMT

I bought a £10 bundle offering me double data and I topped up however I got only 7gb instead of the double,14gb

Re: Payg

MI5 — Thu, 07 Apr 2022 06:59:40 GMT

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thank

Re: Payg

Paddiewack — Thu, 07 Apr 2022 20:44:14 GMT

Did this myself yesterday. As late nag as you opted in to the offer by texting the word DOUBLE to a number I can’t remember. You’ll then get a text confirmation and another text confirming the data has been applied after you’ve topped up. It will not show on My O2 but you’ll notice your data as shown won’t decrease as you use it until you’ve used up the extra data.

Re: Payg

MI5 — Thu, 07 Apr 2022 21:01:34 GMT

The usual text to number is "21500"

Re: Payg

Paddiewack — Thu, 07 Apr 2022 21:18:54 GMT

Couldn’t for the life of me remember it!