topic Not received phone in Pay Monthly

Not received phone

Clee_286 — Thu, 07 Apr 2022 13:47:52 GMT

I ordered my phone on the 28th of march and it said it would be delivered within a week, i haven't even received an email or text saying my phone has been dispatched but i have my order confirmation, where is it ?

Re: Not received phone

Bambino — Thu, 07 Apr 2022 13:49:58 GMT

@Clee_286 Chances are the phone you ordered is out of stock.

This is not O2. This is a customer community. You need to speak to customer service.
Call 202 from your mobile or 0800 032 1402 from any phone or numbers here:
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

Re: Not received phone

Clee_286 — Thu, 07 Apr 2022 13:58:17 GMT

I thought that too but it was in stock when i ordered it and checked again earlier and says its still in stock 😕

Re: Not received phone

Bambino — Thu, 07 Apr 2022 14:41:10 GMT

@Clee_286 O2 doesn't operate a live stock reporting system. What it says online and what it is are normally two different things. O2 has been doing this to customers for years.