topic Swapping number in Pay Monthly

Swapping number

SLT — Tue, 05 Apr 2022 17:34:27 GMT

My phone was supposed to swap numbers from my previous network provider by 6pm tonight but I am still not updated can anyone help?

Re: Swapping number

bricebibi — Tue, 05 Apr 2022 18:07:08 GMT

Hi, if it might help, same issue on my side today 5th April. It should be today. On my side, the O2 app is properly updated with my number however my network is not yet back. What's about you ? Is it on an Esim for you?

Re: Swapping number

MI5 — Tue, 05 Apr 2022 19:38:16 GMT

@SLT @bricebibi

Have you both rebooted your phone?

Re: Swapping number

bricebibi — Tue, 05 Apr 2022 19:42:51 GMT

Thank you for your answer. Indeed, I'm regularly trying to reboot it, sometime only i airplane mode and another rebooting the full phone. If it might help, the network has been worked well with the "temporary number".

Re: Swapping number

MI5 — Tue, 05 Apr 2022 19:45:59 GMT

@bricebibi

You can check for faults here O2 Service Status

Also chase up O2 to check things at their end.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Re: Swapping number

bricebibi — Tue, 05 Apr 2022 19:51:25 GMT

Thank you, No network issue apparenlty. I'll try to contact the O2 customer service by one of this way. Let's see if @SLT has still the same issue ?

Re: Swapping number

ArrPee9 — Wed, 06 Apr 2022 06:23:44 GMT

Same issue for me, switch date was scheduled to be 5th April, but switch isn’t complete yet. My old network has deactivated my number though. So, it seems the PAC was correct. I have rebooted multiple times. Will contact O2 when they open this morning.

Re: Swapping number

BB_Pancake — Wed, 06 Apr 2022 12:48:20 GMT

Facing same issue here, just received a response from O2 that there is an ongoing issue for all customers whose numbers were ported yesterday (05/04) and that they're working on it and it should be resolved soon...

Re: Swapping number

bricebibi — Fri, 08 Apr 2022 08:29:46 GMT

Hi, if it might help, I've used the O2 app chat . A really nice technician told me that in my case, the trasnfer of my number from my previous provider to O2 has been properly recorded however the issue was on my E-Sim which didn't reboot. Following a visit at O2 store, I've swapped for a new E-sim which solved my issue. Thanks for your help. Cheers