topic Re: O2 have given me unlatching code for Samsung S8 doesn’t work in Pay Monthly

O2 have given me unlatching code for Samsung S8 doesn’t work

Nannee — Wed, 23 Mar 2022 14:23:32 GMT

Leaving O2 today PAC code success but Samsung Galaxy S 8 locked to O2! Have received the same email 4 times after live chat and phone calls same code and doesn’t work! Help!

Re: O2 have given me unlatching code for Samsung S8 doesn’t work

MI5 — Wed, 23 Mar 2022 15:36:22 GMT

@Nannee

Possibly phone is hardlocked.

You may need an MCK which @RafaC or @lewys-gp can help you with.

Re: O2 have given me unlatching code for Samsung S8 doesn’t work

Nannee — Wed, 23 Mar 2022 15:49:03 GMT

That would be great as I am losing the will to live! No phone that works now and O2 just keep sending me the same code that doesn’t work! Can I see by looking if phone is hardlocked? I am not technical at all 🤦‍♀️

Re: O2 have given me unlatching code for Samsung S8 doesn’t work

RafaC — Wed, 23 Mar 2022 16:14:43 GMT

Thanks for the tag @MI5.

@Nannee I'll drop you a PM in order to get more info about your situation.