topic Confused in Pay Monthly

Confused

Gemma89 — Mon, 21 Mar 2022 06:37:45 GMT

I placed an order for iPhone se, received all the usual credit agreement and terms and conditions, on order confirmation has mobile number. Still saying extra credit checks?! Have been accepted

Re: Confused

pgn — Mon, 21 Mar 2022 06:46:10 GMT

Hi @Gemma89 - extra Credit Checks take a few days. It looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255 this morning around 8am.

Good luck!

Re: Confused

Gemma89 — Mon, 21 Mar 2022 07:12:29 GMT

Then why would have I received terms and conditions,credit agreement and a mobile number? Just for the to be reviewed. I order an apple watch after ordering the phone and that was accepted

Re: Confused

pgn — Mon, 21 Mar 2022 07:24:44 GMT

We're customers, just like you here on the forum, @Gemma89 - you really need to talk to O2 on the number 0800 081 0255 this morning to find out what the reason is for the delay. Good luck!