topic Free air time not aplied in Pay Monthly

Free air time not aplied

Sez250615 — Sat, 19 Mar 2022 10:45:07 GMT

On second month of new contract with free 6 months airtime, and o2 is charging full airtime?

Re: Free air time not aplied

Cleoriff — Sat, 19 Mar 2022 10:58:17 GMT

Hi @Sez250615

I understand the discount is credited to your bill each month for 6 months.

Your MyO2 will always show the full amount.

However, this is a community forum and we have no access to any account.

Give O2 a call on 202 or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they will be able to confirm what I've said above..

Re: Free air time not aplied

LeeBee — Sat, 23 Apr 2022 16:13:36 GMT

I have had the same issue - Took out a new contract on 13th March with six months of free airtime but it hasn't been applied. After an unhelpful phone call with o2, they told me to contact the store I bought the phone from. The store said this has happened for quite a few people and told me to email the following address to explain the situation and they will sort it out. The email address is:

Complaintreviewservice@o2.com