Switching Number from Virgin to O2

colmax — Fri, 18 Mar 2022 16:14:02 GMT

Hi - Having trouble switching existing mobile number from VM to O2. Error that keeps coming back after submitting switching form is as below:

The request could not be completed, the following reason is given for the rejection:
Validation Exception: Sorry, the information provided for our security checks is incorrect. Please check and resubmit your request.

I have used the PAC code from VM.

Any ideas? Thanks.

Re: Switching Number from Virgin to O2

MI5 — Fri, 18 Mar 2022 16:17:55 GMT

@colmax

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

The issue is usually with your security word for O2 which is different to your password.

topic Switching Number from Virgin to O2 in Pay Monthly

Switching Number from Virgin to O2

Re: Switching Number from Virgin to O2