topic Complaint in Pay Monthly

Complaint

PollyR12 — Wed, 02 Mar 2022 12:43:50 GMT

I am absolutely appalled and disgusted at how O2 has treated me, a long time customer. I was cheated and tricked into upgrading my phone and continuing as a monthly payment customer. They offered me a measly £136 to recycle my iPhone X ( purchased from them) which is in perfect working order. I sent it to them in the recycling packaging they sent me and now the tell me they will only give me a measly £27 and say the camera is not fully functioning. This is just not true and I have been tricked by them. And to top it all there is nowhere to complain to except to use aura which is worse than useless.

appalling way to treat a loyal customer

Re: Complaint

MI5 — Wed, 02 Mar 2022 12:47:31 GMT

@PollyR12

https://www.o2.co.uk/how-to-complain

Re: Complaint

Bambino — Wed, 02 Mar 2022 13:38:36 GMT

@PollyR12 You're not obliged to accept their offer. You can request that O2 Recycle send the phone back to you and then take it to a company like CEX or any other phone recycling company, who will probably give you more for your phone.