topic Re: Speaking with an agent about my bill in Pay Monthly

Speaking with an agent about my bill

MikeBarnikel1 — Thu, 17 Feb 2022 20:15:52 GMT

So the issue I have is with a barred service due to a change in circumstances, I cannot make an outbound call from my handset to an agent who works for o2 to discuss an arrangement to clear my arrears. Is there a number that can be provided so I can make an outbound call from my barred handset to be able to speak with someone about sorting out my arrears please and thank you

Re: Speaking with an agent about my bill

MI5 — Thu, 17 Feb 2022 20:33:54 GMT

@MikeBarnikel1

You need to contact payment management.
Details here
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

You can download Skype and call over wifi

Re: Speaking with an agent about my bill

MikeBarnikel1 — Thu, 17 Feb 2022 20:40:31 GMT

So, how can I phone them from a phone that has been barred from making outbound calls as I have no access to another phone at the moment

Re: Speaking with an agent about my bill

MI5 — Thu, 17 Feb 2022 21:00:45 GMT

@MikeBarnikel1

Did you read the last line of my reply?

Re: Speaking with an agent about my bill

MikeBarnikel1 — Thu, 17 Feb 2022 21:01:41 GMT

Looks like I’m downloading Skype. I didn’t see that in honesty so that’s my fault. My apologies

Re: Speaking with an agent about my bill

MI5 — Thu, 17 Feb 2022 22:35:01 GMT

No worries and good luck @MikeBarnikel1