topic Re: Left O2 within 15 days, still O2 charged my monthly bill in Pay Monthly

Left O2 within 15 days, still O2 charged my monthly bill

GauravBhatnagar — Sat, 05 Feb 2022 18:02:53 GMT

Within 1 week of joining O2, I placed a request to move to EE netwrok. O2 gave me theri PAC number also and now I am on my EE netwrok. Still O2 charged me monthly bill. I was told by O2 support person that if you ask fro PAC number and do not use it within a month, then monthly charge will be used but I used it within a week.

Re: Left O2 within 15 days, still O2 charged my monthly bill

MI5 — Sat, 05 Feb 2022 18:12:31 GMT

@GauravBhatnagar

You still have to pay for any use before you moved to EE.

Re: Left O2 within 15 days, still O2 charged my monthly bill

GauravBhatnagar — Sat, 05 Feb 2022 18:14:36 GMT

hey M15, do you know any email id of O2 customer care? I failed to get it on O2 website

Re: Left O2 within 15 days, still O2 charged my monthly bill

Bambino — Sat, 05 Feb 2022 19:07:21 GMT

@GauravBhatnagar There is no email address. To speak to customer service call 0800 032 1402 from any phone or numbers here: When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

Re: Left O2 within 15 days, still O2 charged my monthly bill

MI5 — Sat, 05 Feb 2022 19:11:50 GMT

@GauravBhatnagar wrote:
hey M15, do you know any email id of O2 customer care? I failed to get it on O2 website

@GauravBhatnagar

You need to contact payment management.
Details here
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am