topic Sim Only in Pay Monthly

Sim Only

tommy_boi — Wed, 02 Feb 2022 10:00:51 GMT

Tried finding the answer to this but can’t so thought I’d try here, basically I’ve just got a sim only contract if I ever decide to get a phone with o2 will I have to credit check again or do they not credit check on upgrades, is there a minimum term etc before upgrading?. Thanks.

Re: Sim Only

MI5 — Wed, 02 Feb 2022 10:24:10 GMT

@tommy_boi

There are no credit checks for upgrades.

Minimum is 3 months but in some cases it's 6 months.

Customer service will confirm which it is for you.

Re: Sim Only

tommy_boi — Wed, 02 Feb 2022 10:28:17 GMT

It does say 6 months on my account but I’ve read on here it’s actually 3 months but the system defaults to 6 for some reason, is this true?. Thanks.

Re: Sim Only

MI5 — Wed, 02 Feb 2022 10:32:53 GMT

@tommy_boi

It varies by customer but in general if you pay in full on time for 3 months you should be OK.

T&C's here https://www.o2.co.uk/termsandconditions/rewards/sim-only-upgrade-to-refresh-after-3-months-terms-and-conditions

Re: Sim Only

tommy_boi — Wed, 02 Feb 2022 10:38:25 GMT

Ok I’ll speak to CS and see what they say nearer the time. Thanks.

Re: Sim Only

MI5 — Wed, 02 Feb 2022 10:48:28 GMT

Good luck

Re: Sim Only

madasaf1sh — Wed, 02 Feb 2022 11:31:06 GMT

@tommy_boi

From reading the terms you are now credit checked, as the rules around CCA's are that you need to pass the Credit and affordability checks, and the 3months is for eligible customers now.

"You are eligible for O2 Refresh (subject to credit status, eligibility and Refresh terms)."

Re: Sim Only

tommy_boi — Wed, 02 Feb 2022 11:34:35 GMT

Spoke to CS and there isn’t any additional credit checks apparently when upgrading from sim only.

Re: Sim Only

MI5 — Wed, 02 Feb 2022 12:05:59 GMT

@tommy_boi wrote:
Spoke to CS and there isn’t any additional credit checks apparently when upgrading from sim only.

That is correct as I said above.......