topic Re: Issue with sending premium messages in Pay Monthly

Issue with sending premium messages

LF6669 — Tue, 18 Jan 2022 09:20:57 GMT

Since last week, I’m unable to send premium messages for competitions. I have tried all the usual things, took out my SIM card, restarted the phone, reset network settings & this hasn’t resolved it, I have an iPhone 12 mini, can anyone help me please? Thank you in advance.

Re: Issue with sending premium messages

MI5 — Tue, 18 Jan 2022 10:04:51 GMT

@LF6669

It may be a spend cap

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

Re: Issue with sending premium messages

LF6669 — Tue, 18 Jan 2022 10:29:30 GMT

Thanks for your help, O2 took the spend cap off, so I could send the messages & it still hasn’t worked, I’m not sure what else to do?

Re: Issue with sending premium messages

MI5 — Tue, 18 Jan 2022 11:08:33 GMT

@LF6669

Give it 24 hours to update your account then try again.

Re: Issue with sending premium messages

LF6669 — Tue, 18 Jan 2022 11:21:02 GMT

Shall do, thank you 😊

Re: Issue with sending premium messages

RafaC — Wed, 19 Jan 2022 09:13:27 GMT

Hey @LF6669 has your query been sorted out?

Re: Issue with sending premium messages

LF6669 — Wed, 19 Jan 2022 09:24:45 GMT

Hi there, no I tried sending a text this morning after O2 advised me to restart my phone & it’s still not working 😕

Re: Issue with sending premium messages

MI5 — Wed, 19 Jan 2022 09:35:34 GMT

Maybe @O2Lisa can check for any other bars on the account?

Re: Issue with sending premium messages

LF6669 — Wed, 19 Jan 2022 09:47:55 GMT

Thanks for looking into this for me 😊

Re: Issue with sending premium messages

O2Lisa — Wed, 19 Jan 2022 12:01:43 GMT

Thanks for the tag @MI5 😊

@LF6669 I'll message you privately and look in to this for you.

Re: Issue with sending premium messages

LF6669 — Wed, 19 Jan 2022 12:51:22 GMT

Thank you Lisa 😊

Re: Issue with sending premium messages

LF6669 — Thu, 20 Jan 2022 13:13:42 GMT

Hi all, I’m still having the same issue, the fix O2 put on hasn’t worked 😕

Re: Issue with sending premium messages

MI5 — Thu, 20 Jan 2022 13:36:50 GMT

@LF6669

Message @O2Lisa again

Re: Issue with sending premium messages

LF6669 — Thu, 20 Jan 2022 13:39:33 GMT

@MI5 I have already messaged her, thanks 😊

Re: Issue with sending premium messages

O2Lisa — Thu, 20 Jan 2022 17:05:13 GMT

Sorry for the delay @MI5, @LF6669.

I've messaged you back @LF6669 😊

Re: Issue with sending premium messages

LF6669 — Thu, 20 Jan 2022 17:10:48 GMT

Thank you 😊

Re: Issue with sending premium messages

LF6669 — Mon, 24 Jan 2022 15:58:36 GMT

My issue with sending premium texts is all sorted, thanks to @O2Lisa, cheers for everyone’s help with this 😊👍🏼

Re: Issue with sending premium messages

Rhyse_1987 — Sat, 29 Jan 2022 11:46:42 GMT

Hi. I have the same issue. How did u resolve this?

Re: Issue with sending premium messages

Cleoriff — Sat, 29 Jan 2022 12:02:08 GMT

@Rhyse_1987

You need to contact O2 and ask them to remove the premium bar from your account.

All numbers in this guide

Or via social media

you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Also check if you have a spend cap applied

Re: Issue with sending premium messages

LF6669 — Sat, 29 Jan 2022 13:11:22 GMT

Yes O2 should be able to help you, I had to restart my phone & they reset my account, if that doesn’t work, ask for a new SIM card as that also remedied it too 👍🏼