topic Re: how do you chat with O2 service team in Pay Monthly

how do you chat with O2 service team

Mani1 — Tue, 18 Jan 2022 12:30:25 GMT

I have tried everything, but it seems O2 has successfully created a full loop that takes you back to the same page when you click on help and redirect you to select option what you need help with,

I'm surprised they have not created a help button which let you select you online chat as one of the option to contact O2,

Re: how do you chat with O2 service team

MI5 — Tue, 18 Jan 2022 12:42:47 GMT

@Mani1

Chat will usually appear in the shop pages https://www.o2.co.uk/shop

Or If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

Re: how do you chat with O2 service team

Batty5555 — Wed, 19 Jan 2022 10:44:26 GMT

The whole complaints merry go round is disgusting. The just want your money and not bother them

Re: how do you chat with O2 service team

Spenny — Wed, 26 Jan 2022 12:38:18 GMT

Personally as a new O2 customer, I have found customer services easy to contact via chat. Telephone contact seems to be a lot longer.

From the O2 app -> Support -> Start a conversation

Admittedly if it is an urgent question you may want one of the other channels, though you may just find that chat is the quickest.