topic Re: New contract, data out of sync between contracts in Pay Monthly

New contract, data out of sync between contracts

Bethhq — Mon, 03 Jan 2022 14:07:39 GMT

So I recently upgraded and moved from 5gb to 20gb of data. But whilst the o2 app recognises the data limit, my phone does not, so I can no longer make or receive phone calls. I live in thr countryside with no WiFi hotshots and rely on data usage. My daughter was just lost for over an hour with no way of getting in touch.

Re: New contract, data out of sync between contracts

Cleoriff — Mon, 03 Jan 2022 14:21:14 GMT

@Bethhq

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Re: New contract, data out of sync between contracts

MI5 — Mon, 03 Jan 2022 15:05:32 GMT

@Bethhq

You need to go into the data usage settings on your phone and change the data limit set in there.

Re: New contract, data out of sync between contracts

RafaC — Thu, 13 Jan 2022 12:14:35 GMT

Hey @Bethhq were you able to sort this one out?