topic Re: Data issue in Pay Monthly

Data issue

Zakjee — Wed, 12 Jan 2022 20:17:01 GMT

Hi why can’t I access my home automation through o2 network will not connect to HomeKit, SmartThings and LIFX, no problems accessing via Wi-Fi when home, but when out of the house can’t access any of the above via my o2 data, changed sims from virgin to o2, never had this issue on virgin, o2 customer services? Well less said there. Any ideas?

Re: Data issue

madasaf1sh — Wed, 12 Jan 2022 20:26:31 GMT

@Zakjee

Could be anything, are you using a Zigbee hub or any other LPWAN service for the home automation.

How is data routed into your home automation, is it via cloud services or via your home network, with ingress via a Router and your ISP?

Re: Data issue

Zakjee — Wed, 12 Jan 2022 22:05:09 GMT

Hi they all cloud based connections no hubs, never had issue on my virgin sim.

Re: Data issue

MI5 — Wed, 12 Jan 2022 22:24:17 GMT

@Zakjee

It will be a blocked port on O2.

They always deny doing this but it's been a problem for as long as I can remember on here.

I can't imagine calling O2 to rectify it will do any good but it's worth trying.

If you can get the issue escalated to the network support team, you have a chance.

Re: Data issue

Zakjee — Thu, 13 Jan 2022 16:32:25 GMT

Thanks for the heads up, easier to go back to virgin media, o2 support is the worst I’ve seen so far.

Re: Data issue

Zakjee — Thu, 13 Jan 2022 19:50:52 GMT

Going round and round with o2 support, apparently my sim is setup for android and not iOS, will take 24hrs to for new setting to take effect, wait and see I guess.

Re: Data issue

Zakjee — Sat, 15 Jan 2022 11:01:59 GMT

Thankyou for that information.

@Zakjee wrote:
Hi why can’t I access my home automation through o2 network will not connect to HomeKit, SmartThings and LIFX, no problems accessing via Wi-Fi when home, but when out of the house can’t access any of the above via my o2 data, changed sims from virgin to o2, never had this issue on virgin, o2 customer services? Well less said there. Any ideas?

From o2 support
With the information you just gave me, I dont believe that is supported on the o2 network, I am happy to raise this but will set your expectations that this is potentially information that the network team will come back with

Regards

Re: Data issue

Zakjee — Sat, 15 Jan 2022 11:06:33 GMT

@Zakjee wrote:
Hi why can’t I access my home automation through o2 network will not connect to HomeKit, SmartThings and LIFX, no problems accessing via Wi-Fi when home, but when out of the house can’t access any of the above via my o2 data, changed sims from virgin to o2, never had this issue on virgin, o2 customer services? Well less said there. Any ideas?

First week with 02, what a **** provider
So you would like me to send the details to the network team on the understanding that potentially they will give you the information that i have just given to you?